Product Service - avatarin Inc.

avatarin Remote Support AI Service

Our Solution

avatarin is a remote support AI service using our communication AI robot newme and is developed with the customer service industry in mind. It is powered by our avatar core and empowers customer-centric companies with a new capability to address human resource constraints. By merging remote professional human skills with AI, avatarin will allow the customer service industry to dramatically increase customer engagement and the quality of in-person support.

newme Features

Benefits of using newme

Point1
Overcome Staffing
Challenges

newme can be operated remotely to freely move and engage with customers to provide effective in-person service without having to staff locations physically. This remote capability will help to alleviate staff shortages while maintaining service quality.
Point2
Optimize Resource
Allocation

newme empowers companies with a new capability to bring necessary skills to where they are needed when they are needed. With newme, multilingual staff, product specialists, and other unique skills can be dynamically allocated to best meet the needs of customers dispersed across a network of service locations.
Point3
Analyze Operations

newme makes it possible to sustainably gather operational data from customer service interactions to unlock new operational insights to improve business and customer service outcomes.

Remote-to-AI Approach

avatarin is not simply a remote solution but also an AI accelerator. The avatar core combines custom hardware, software, cloud services, and AI tools to enable the transmission of high-volume, bilateral data via the cloud with ultra-low latency. The avatar core powers our flagship communication AI robot newme and enables our Remote-to-AI approach to advancing multimodal AI agents.

We use a unique Remote-to-AI approach to create domain-specific multimodal AI agents by leveraging insights from remote interactions. This process involves collecting multimodal human skills data through the deployment and utilization of newme and other devices powered by avatar core for in-person support.

By combining this new capability for domain-specific knowledge capture with pre-trained large language models, we aim to create high-quality domain-specific AI agents that are capable of addressing the evolving needs of service-centric companies.