ANA and avatarin Launch Inter-Airport Remote Passenger Support
Using “newme” Robots, a First for a Japanese Airline.

 

 
All Nippon Airways Co., Ltd. (hereinafter “ANA”) and avatarin Inc. (hereinafter “avatarin”) will begin rolling out remote passenger support services across multiple regional airports starting August 21, 2026, utilizing “newme” robots operated centrally from Kansai International Airport.
 
This initiative builds on extensive operational testing at Haneda Airport, which analyzed over 25,000 customer interactions. By creating a seamless virtual support network across airports to gather, analyze, and visualize customer inquiry data at regional hubs, ANA and avatarin will deliver highly personalized assistance and an enhanced overall airport experience for every traveler.
 
Background and Purpose
This effort is a part of the ANA Group’s Mid-Term Management Strategy focus on “evolving operations through the integration of human hospitality and digital technology.”
 
By introducing remote support, ANA will be able to collect and quantitatively visualize passenger inquiry trends at regional airports for the first time, directly driving continuous improvements in service quality.
 
Future expansion to additional locations will be evaluated after thoroughly measuring the service’s impact on customer satisfaction and operational performance on the ground.
 
Target Airports

 
Key Features of Inter-Airport Remote Support
Customer inquiries received via “newme” robots deployed at regional airports will be handled centrally from Kansai International Airport. By establishing a virtual support infrastructure that operates seamlessly across regions, ANA can provide immediate assistance whenever needed. This ensures passengers receive prompt guidance reducing wait times, even during off-peak hours or periods when on-site staffing is limited between flights.
 
By combining cutting-edge technology with human expertise, ANA and avatarin will continue to pioneer innovative customer service models that respond to evolving needs and advance sustainable operations across the aviation industry.
 
【Media Inquiries】
■All Nippon Airways Co., Ltd.
ANA Corporate Communications
TEL: +81-3-6735-1111
https://www.ana.co.jp
 
■ avatarin Inc.
Public Relations
TEL: +81-3-5542-1815
Email：pr@avatarin.com
https://about.avatarin.com/en/
 
About All Nippon Airways (ANA)
Founded in 1952 with just two helicopters, All Nippon Airways (ANA) has grown to become Japan’s largest airline and a global leader in premium service.
 
ANA operates an extensive international and domestic network, connecting destinations across Asia, North America, Europe and beyond. With a focus on quality and omotenashi, ANA delivers a consistently high standard of service across every stage of the journey.
 
ANA is the only Japanese airline to have earned SKYTRAX’s 5-Star rating every year since 2013, underscoring its consistent excellence. The airline is also a four-time recipient of the Air Transport World’s (ATW) Airline of the Year award. In 2025, ANA was honored with FlightGlobal’s Executive Leadership: Asia-Pacific Award, reflecting its continued focus on innovation and strategic growth.
 
As part of ANA HOLDINGS Inc., ANA continues to invest in the onboard experience, its fleet and digital services to enhance the travel experience for passengers worldwide.
 
For more information about ANA and ANA HD, please visit: https://www.ana.co.jp/group/en/
 
About avatarin, Inc.
avatarin is a Tokyo-based AI and robotics startup building the foundational nervous system for enterprise intelligence. The company empowers organizations to deploy secure, sovereign AI agents capable of delivering “One Brand across Every Interface.” Learn more at https://about.avatarin.com/en/.
 

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